Mercer and Hughes Veterinary Surgery, located in Braintree, is a veterinary clinic that has experienced varied reviews and feedback from its clients. With a Google Maps rating of 4.3 stars from 83 reviews, the clinic demonstrates a mixed reputation among its clientele.

The feedback from customers reveals some concerns, particularly regarding pricing and customer service. A particularly critical review highlighted a significant discrepancy in cremation pricing, with a customer reporting being charged £436 compared to £160 from a local independent vet. Another review expressed dissatisfaction with communication issues during a sensitive euthanization visit, pointing out a decline in service quality since the clinic was acquired by Kin Vet Community.

Conversely, some positive experiences are noted, such as a review praising the compassionate care during a pet's end-of-life process, highlighting the professionalism of the staff, including a specific mention of the receptionist Rachel and veterinary nurse Chloe. However, other reviews echo concerns about pricing transparency and focus on financial aspects over pet care, with one customer experiencing unexpected price increases and another reporting diagnostic challenges and high treatment costs.

Overall, while Mercer and Hughes Veterinary Surgery has loyal clients who appreciate the care provided in certain circumstances, there are notable instances of dissatisfaction related to pricing and service quality. Potential clients might weigh these reviews when considering the clinic, especially in comparison to other local veterinary options.