Walton Lodge Veterinary Group Ltd in Harlow, Essex, presents a mixed picture based on available reviews and information. With a Google Maps rating of 4.1 stars from 63 reviews, the clinic seems to have a generally positive reputation, but the individual experiences reveal a more nuanced reality.

Positive feedback highlights the clinic's attentive care and friendly staff. For instance, Karen Parkyns appreciated the comprehensive support, noting that nothing was too much trouble, while Jackie Edwards praised the excellent treatment her nervous dog received, emphasizing the friendly and polite receptionists.

However, negative reviews raise concerns about pricing and customer service. Aleyna Çalışkan and Alicia Hasler both reported unsatisfactory experiences, citing issues with unexpected charges and difficulties with contract renewals. Dempsie Giles echoed these sentiments, describing the service as overpriced and inefficient, particularly in handling her dog's allergies and surgical needs. She also criticized the reception staff for being unhelpful and rude.

The clinic's pricing transparency is questioned, with one reviewer mentioning a £120 charge for a check-up they believed was under contract. Such feedback suggests a need for improved clarity in communication and service delivery to align with customer expectations.

In summary, while Walton Lodge Veterinary Group has received commendations for its service and staff, the mixed reviews indicate areas for improvement, particularly in pricing transparency and customer service. Potential clients should weigh these factors carefully when considering their veterinary options in Harlow.