Mercer & Hughes is a veterinary clinic located in Saffron Walden, Essex, England, providing a wide range of services, including emergency veterinary care available 24/7 or during extended hours. The clinic is also known for its Veterinary Nurse Training facility, indicating a commitment to education and high standards of veterinary care.

The clinic has a solid reputation, with an overall Google Maps rating of 4.5 stars from 191 reviews, suggesting a generally positive experience for most clients. The reviews highlight the compassionate and caring nature of the staff, with particular praise for their kindness toward both pets and their owners during difficult times, such as the passing of a pet.

Several written reviews underscore the positive experiences of clients. Jennie Elliott and Louise Aldis both give 5-star ratings, emphasizing the staff's kindness and compassion. Michelle Barrett also praises the staff's professionalism and helpfulness, particularly mentioning the vet Catherine, who provided detailed information without pushing products.

However, not all experiences have been positive. A 1-star review from Alex Ives points out a misdiagnosis and a less-than-friendly interaction, highlighting an area where the clinic may need improvement. This review suggests the importance of consistency in care and communication.

Despite this, the majority of reviews are positive, with an emphasis on the clinic's reasonable pricing and personal care approach, as noted by Astra Pearce. Overall, Mercer & Hughes appears to be a well-regarded veterinary clinic with a few areas for improvement, backed by a substantial number of reviews indicating reliability.